Studio Policy

CONSULTATION: The consultation may very well be the most important meeting of the session. This is where plans for your dream session are kindled and grown into something special. I will show you the studio, and you will get to see and touch all of the products we offer and begin to imagine what you would love to create. We will discuss wardrobe, style, colors, how many sets, indoors or outdoors, and every single detail will be planned for you.

RETAINER/SESSION FEE: You will be required to pay a non-refundable retainer/booking fee to hold your date/time. The retainer is non-refundable if you cancel as the date/time was held for you and not available to be booked to another client. The retainer/booking fee does not include prints or digital images. 

CONTRACTS REQUIRED: You will be required to sign a session agreement as well as a liability release to include COVID. These are required to schedule your session. A model release is optional unless your session is for a casting call or ambassador session.

CASTING CALLS: We sometimes put out a call to do certain types of sessions so we can use the images for advertising. There is a $50 retainer required to schedule a casting call session, which is applied to any purchases you make. Casting calls do not include hair and makeup. Photo release is required. Client receives the session and a $300 studio credit to be applied toward the purchase of a collection. Credits not applied at the reveal will be forfeited.

WARDROBE: You are welcome to set up an appointment to come by with your wardrobe for a styling session where we will style the wardrobe and accessories for your session and match them to the backdrops on hand. The studio has a collection of gowns that you may utilize free of charge. We are building our collection of lingerie and may have something to suit you for that as well. 

HAIR/MAKEUP: All of our clients love having hair and makeup done as it takes the experience and session to the next level. Hair and makeup is currently offered as an add on to your session. You can add it onto your session, go to your normal HMUA artist, or come as you are, it's entirely up to you. We hope to be able to include this as part of your session in the near future.      

VOUCHERS: If you are lucky enough to have gotten your hands on a voucher or referral that is wonderful! They come in different amounts and the value of the voucher will be deducted from the purchase at the reveal.  Some vouchers even cover your session fee. Vouchers do not cover hair and makeup, but you can add it on or arrive with it already done. Vouchers cannot be redeemed for cash and cannot be used in conjunction with other offers. Only one voucher per session. Voucher credits not utilized at the reveal session will be forfeited upon leaving the reveal appointment.

BOOKING: Nonrefundable retainer/booking fee is required to hold your date and time just for you and is non-refundable if you cancel. Fees are payable by cash, debit, credit card, or by invoice.

TRAVEL: There are no travel fees if the  location of the session is within 15 miles of the studio. This generally covers Lake Butler, Alachua, High Springs, Lake City, Fort White, Providence, or Ellisville. However, for outlying areas a travel fee will be added to your session fee. Travel fees currently are $0.58/mile round trip from the studio in Providence.

MODEL RELEASE: Model release is required if your session is a casting call or ambassador session. Otherwise it is not required but no images will be posted online in any form without a signed model release allowing us to use the images. 

SALES TAX: There will be a 7% sales tax added to all purchases, no exceptions.

RESCHEDULING: We will happily reschedule your session to another date as long as you notify us at least 7 days before the date of your scheduled session. The new session must take place within 60 days of the date of the previously scheduled session. We will only reschedule your appointment once, after that you forfeit the original retainer and a new one must be paid to reschedule. 

BE ON TIME: If you are running late for your appointment please call the photographer immediately. If on location the photographer will wait 15 minutes past the appointment time and then will leave the location, cancel the appointment and you will be considered a no-show and forfeit the retainer. If you are late for your appointment it will cut your session time short by the amount of time you are late. Because we have other obligations, your session time will begin and end at the scheduled times. If you are too late the session will be cancelled and the retainer forfeited. No shows will forfeit the retainer.

RE-SHOOT: A redo of a completed session will be scheduled only in cases of malfunctioning equipment, failure of hard drives, or unusable images due to mechanical issues, and in those cases will be redone at no cost to the client. Re-shoots will not be scheduled because the subjects are uncooperative at the time of the session. While we try our best to get great results from kids, sometimes children are unpredictable and don't always cooperate as we would like. For best results please try to schedule your appointment at a time during the day when your child is well rested and most happy. The more relaxed you are the more relaxed your child will be. If a re-shoot is deemed necessary all of the images from the first session will be deleted per policy.

REVEAL: We will schedule a date/time for your reveal session at the studio. This is when you will see the images and purchase your favorite products. This is done in person at the studio. We do not offer online galleries. Please make sure everyone involved in the purchasing process is present as this is the only appointment included with the session. A separate fee of $50 will be required to schedule a second reveal. The reveal must be completed within 30 days of the completion of your gallery, otherwise the images will be archived and there will be a retrieval fee to retrieve them from the archives. Credits not used at the reveal will be forfeited.

Please note that only the clients who signed the contract can order through the studio and have access to the images, unless I have permission from my client to do so. 

PAYMENT: Payment can be made by cash,  debit, or credit card. If you write a check it must clear the bank before products will be ordered or delivered. Pre-payment plans are offered by Square invoices and they automatically charge your card each month until the balance is paid in full. You receive bonuses added to your session for a prepaid collection. No products will be delivered until full payment is made. Orders cannot be changed or cancelled once you order. Credits not used at the reveal will be forfeited.

DELIVERY: Once your order is paid in full, we will process your order with the lab. You should receive your order within 2-8 weeks of the order being completed by the lab, depending on the items ordered. Only the clients who signed the contract can receive the product and it must be signed for to acknowledge receipt. 

IMAGE STORAGE: The images you purchase will be stored for as long as we remain in business. Images not purchased at the reveal session will be stored for a short time and then deleted as we need the storage space for new clients. Please back up your purchased images! We are not responsible for lost images. 

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